Orders typically arrive within 12 days, although delivery times may vary depending on your location. Please check our Shipping Policy for more details.

Yes, we offer international shipping. Feel free to explore the Koa Luxe from wherever you are!

Absolutely! We provide FREE SHIPPING on all orders worldwide. No hidden fees, no extra costs.

Yes, you can track your order. Once your order is shipped, you will receive a tracking number via email to keep you updated on its progress.

Reach out to our friendly support team at support@koaluxe.com we're here to assist you promptly and efficiently.

We understand that sometimes your situation can change. We are happy to offer a full refund provided we have not processed or shipped your order. Please refer to our returns policy for more information.

Once processed (within 3 business days), you'll receive tracking details. Emails might occasionally land in spam, so please check there first. If you do not find the email, please don't hesitate to reach out to our friendly support team.

If you receive a damaged or incomplete order, please get in touch with our customer support team at support@koaluxe.com and we will arrange a resolution promptly.

You can reach out to us via our Contact Us page from the top or by support@koaluxe.com and our support team will be happy to assist you.